Kelly's Plumbing GetHeardOf Podcast

Host: Welcome to Get Heard Of, where local businesses tell you who they are and what they do. Today I'm chatting with Kelly, from Kelly's Plumbing. Morning, Kelly!

Kelly's Plumbing: Morning! Thanks for having me.

Host: So, let's start simple. What does Kelly's Plumbing actually do, day to day?

Kelly's Plumbing: Yeah, so we cover pretty much anything plumbing across Brighton and Hove. Emergencies, and just everyday stuff too. Leaks, boilers packing in, blocked drains, fitting new taps or toilets, showers, all of it.

Host: Right, so it's not just the emergency call-outs then.

Kelly's Plumbing: No, honestly it's a mix. Some days it's a burst pipe and someone's panicking. Other days it's just someone wanting a new shower put in. Both matter the same to us.

Host: That makes sense. Now, plumbing's a crowded market round here, I'd imagine. What makes you lot different?

Kelly's Plumbing: Honestly? We turn up when we say we will. That sounds like a small thing, but people are surprised by it.

Host: Ha, I believe that. Go on.

Kelly's Plumbing: And before we touch anything, we explain what we're going to do and what it'll cost. No surprises on the bill. We've all had that, haven't we, where the invoice turns up and it's nothing like what you expected.

Host: Oh, definitely. That's happened to me with a mechanic once, never again.

Kelly's Plumbing: Exactly. So we just try not to do that to people. Tell them upfront, then get on with it.

Host: So who's this really for? Who's your typical customer, would you say?

Kelly's Plumbing: Mostly homeowners and landlords around Brighton and Hove. People who just want someone reliable, you know, who'll actually pick up the phone when you call.

Host: Yeah, that sounds like it matters a lot, especially for landlords with tenants chasing them.

Kelly's Plumbing: It does. Landlords especially, because it's not just them waiting, it's their tenant too. So being able to get hold of us quickly, that's a big part of it.

Host: And in terms of the actual work, what sort of jobs are you seeing most of at the minute?

Kelly's Plumbing: Loads, honestly. Leaks are a big one, people notice a damp patch and panic a bit. Boiler breakdowns too, especially when it gets colder. Then there's the everyday stuff, blocked drains, new taps, bathroom bits.

Host: So a proper mix, not just emergencies.

Kelly's Plumbing: Yeah, that's it. We try to be there for the small jobs just as much as the big scary ones. People need both, really.

Host: And is there a particular type of job you enjoy more, or does it not matter?

Kelly's Plumbing: Honestly, it doesn't matter that much. I just like sorting the problem and having the person not worry about it anymore. That's really the whole job, isn't it.

Host: That's a nice way to put it. Well, if you're in Brighton or Hove and you want a plumber who turns up when they say and tells you the cost upfront, this is who to ring. Kelly, thanks so much for coming in.

Kelly's Plumbing: Thanks for having me, it's been good fun.

Host: That's Kelly's Plumbing, folks, sorting leaks, boilers and everything in between across Brighton and Hove. Thanks for listening to Get Heard Of.