Kelly Plumbing Services GetHeardOf Podcast

Host: Welcome back to GetHeardOf. Today I'm sat down with the team behind Kelly Plumbing Services, and this episode we're going behind the scenes to find out what a real week in the life of a plumber actually looks like. Thanks for joining me!

Kelly Plumbing Services: Thanks for having me, it's lovely to be here. Happy to pull back the curtain a bit because I don't think people realise just how varied our days actually are.

Host: So let's start there, walk me through what a typical day might look like for you and the team.

Kelly Plumbing Services: Honestly, no two days are quite the same, but there's usually a mix of planned work and the unexpected. We might start the morning with a bathroom install that's been booked in for weeks, then get a call about a burst pipe that jumps straight to the top of the list. Alongside that there's always routine maintenance and drain unblocking ticking along, so the diary shifts constantly throughout the day.

Host: That sounds like it keeps you on your toes. How do emergencies fit into that rhythm without throwing everything off?

Kelly Plumbing Services: We're set up to be available 24/7, so emergencies are genuinely built into how we work rather than being a disruption. If someone rings with a severe leak or a backup, we prioritise getting someone dispatched quickly, because we know every minute matters when water's involved. It does mean flexibility is key, but that's just part of the job we've designed our week around.

Host: And when you do arrive at a job, what does that actually look like once you're through the door?

Kelly Plumbing Services: We always start the same way regardless of the job size, protecting the home first. That means drop cloths down, shoe covers on, and making sure we treat the space with respect before we even touch a tool. People are often surprised by that, but for us it's non-negotiable on every single visit.

Host: Can you give me an example of a job that really sums up a typical week for you?

Kelly Plumbing Services: Sure, think of a week where we're finishing off a full bathroom install for one homeowner, then get called out in the evening for a pipe that's burst overnight for someone else entirely. We quote that emergency job upfront on a flat rate before starting, get it sorted quickly, then we're back the next morning tackling a stubborn drain clog for a landlord managing a rental. It's that mix of planned, urgent and routine all rolled into one week that really is the norm for us.

Host: With that pricing side, is that upfront, flat-rate approach something you stick to even in the middle of an emergency callout?

Kelly Plumbing Services: Absolutely, that never changes. Whether it's two in the morning or a Tuesday afternoon, the customer knows the cost before we start any work, no surprise call-out charges or hourly rates creeping up. It just takes one worry off the table when people are already stressed about a burst pipe or flood.

Host: Who would you say benefits most from the way you've structured your week and your service?

Kelly Plumbing Services: It really works well for busy professionals and house-proud residents who want tidy, respectful work without disruption to their day. Landlords and property managers also lean on us heavily for routine maintenance and quick turnarounds between tenants. And of course, anyone facing a genuine emergency knows we're there around the clock, ready to respond fast.

Host: It's brilliant hearing how much variety and care goes into every single day for you. Thanks so much for giving us that glimpse behind the scenes.

Kelly Plumbing Services: Thank you for having me, it's been a pleasure chatting it through.

Host: That's Kelly Plumbing Services for you, folks, busy, reliable, and always ready whatever the week throws at them. Until next time on GetHeardOf!