Kelly's Plumbing GetHeardOf Podcast
2 October 2026

Host: Welcome to Get Heard Of, where local businesses tell you who they are and what they do. Today I'm chatting to Kelly's Plumbing, serving Brighton and Hove. Thanks for joining me.

Kelly's Plumbing: No worries, thanks for having me.

Host: So, for anyone who doesn't know you yet, what do you actually do day to day?

Kelly's Plumbing: Yeah, so it's a mix, really. Emergency stuff and everyday stuff. Leaks, boilers breaking down, blocked drains. Then the more normal jobs too, new taps, toilets, showers going in.

Host: So it's not just the emergency call-out then, it's the bread and butter work as well.

Kelly's Plumbing: Exactly. People think plumber and think burst pipe at midnight. And yeah, we do that. But most days it's someone wanting a new shower fitted, you know.

Host: Right, makes sense.

Host: So what would you say makes you different from other plumbers out there?

Kelly's Plumbing: Honestly? We turn up when we say we will. That sounds small but it's not, is it.

Host: It's not, no. I think that's half the battle with tradespeople.

Kelly's Plumbing: It really is. And before we touch anything, we explain what we're going to do and what it'll cost. No surprises on the bill.

Host: Oh, that's a good point. No surprises, that's reassuring to hear.

Kelly's Plumbing: Yeah, we try to... well, we always tell people the price upfront. Nobody likes getting a bill that's bigger than they thought.

Host: So who would you say this is really best for? Who's your typical customer?

Kelly's Plumbing: Homeowners mostly, and landlords too. People who just want someone they can trust, and who'll actually pick up the phone when they call.

Host: That's a specific thing to say, picking up the phone. Is that actually a problem with plumbers generally?

Kelly's Plumbing: Honestly, yeah. We hear it a lot. People ring round and just get nothing back, or it goes to voicemail and nobody calls them back.

Host: Right, that's frustrating when you've got water coming through the ceiling.

Kelly's Plumbing: Exactly. So that's a big part of it for us, just being easy to reach.

Host: What kind of jobs are you most often dealing with, then, across the week?

Kelly's Plumbing: Loads, honestly. Leaks, boilers packing in, blocked drains, that sort of thing. Then bathroom bits, taps, toilets, showers.

Host: So a real spread, from the panicky phone calls to the planned jobs.

Kelly's Plumbing: Yeah, that's it. Some days it's all emergencies, other days it's just fitting new stuff in. Keeps it interesting, I suppose.

Host: And is landlords specifically a big part of what you do, or just part of the mix?

Kelly's Plumbing: Part of the mix. They've got their own pressures, haven't they, tenants need things sorted quick. So turning up when we say helps there too.

Host: That makes sense, especially if they've got someone waiting at the property.

Kelly's Plumbing: Exactly, nobody wants to be chasing a plumber while their tenant's got no hot water.

Host: Well, that's been really good to hear, honest and straightforward, which I think is exactly what people want from a plumber. If you're in Brighton and Hove and need someone reliable, that's Kelly's Plumbing. Thanks so much for coming in.

Kelly's Plumbing: Cheers, thanks for having me.