Kelly's Plumbing GetHeardOf Podcast
1 October 2026

Host: Welcome to Get Heard Of, the place to get your business heard about, where you can tell your customers who you are. Today we're chatting with Kelly, from Kelly's Plumbing. Morning, Kelly!

Kelly's Plumbing: Morning. Thanks for having me.

Host: So tell us, what does Kelly's Plumbing actually do day to day?

Kelly's Plumbing: Loads, honestly. Leaks, boiler breakdowns, blocked drains. New taps, toilets, showers. Bit of everything really, across Brighton and Hove.

Host: Right, so proper all-rounders. Is it mostly emergencies, or more the everyday stuff?

Kelly's Plumbing: Mix of both. Some days it's someone's boiler's packed in and they've got no heating, other days it's just, you know, a new toilet going in. We do both, so yeah.

Host: That's handy. I imagine when something's leaking, you don't want to be waiting around.

Kelly's Plumbing: Exactly. That's kind of the whole point for us, really. We turn up when we say we will.

Host: Oh, that's a good point actually, that must be a big deal for people, given, well, plumbers don't always have the best reputation for that.

Kelly's Plumbing: Yeah, I know. We hear it a lot. People say they've waited in all day for someone before and nobody's shown up. We just don't do that to people.

Host: So what else sets you apart, do you think?

Kelly's Plumbing: We explain what we're going to do before we touch anything. And what it'll cost. So there's no surprise at the end.

Host: No surprises on the bill. I like that.

Kelly's Plumbing: Yeah, we think that matters more than anything else, really. People just want to know where they stand.

Host: Makes sense. Who would you say your work is best suited to? Who's calling you up usually?

Kelly's Plumbing: Mostly homeowners and landlords around Brighton and Hove. People who want someone they can actually trust, and who'll pick up the phone when they call.

Host: That phone bit's important too, isn't it? Nothing worse than ringing round and getting nowhere.

Kelly's Plumbing: Oh completely. We know landlords especially, they've got tenants chasing them, so they need an answer, not voicemail.

Host: Right, yeah. So if you're a landlord with a few properties, this is handy for you.

Kelly's Plumbing: Definitely. Same if you're just a homeowner and something's gone wrong and you don't know who to call. We just try to make that bit easy.

Host: And what kind of jobs do you find you're dealing with most, generally speaking?

Kelly's Plumbing: Honestly? Boilers and blocked drains probably come up the most. Then it's leaks, and the odd new bathroom bit, taps, showers, that sort of thing.

Host: So really whatever the house throws at you.

Kelly's Plumbing: Pretty much, yeah. We try to cover it so people don't need five different numbers in their phone.

Host: That's a nice way to put it. Well, Kelly, it's been great chatting. Any last thing you'd want people to know?

Kelly's Plumbing: Just that we turn up, we're upfront about cost, and we answer the phone. That's it really.

Host: Can't ask for much more than that. Well, if you're in Brighton and Hove and need a plumber you can actually rely on, that's Kelly's Plumbing. Thanks so much for joining us, Kelly.

Kelly's Plumbing: Thanks for having me.