Kelly's Plumbing GetHeardOf Podcast
30 September 2026

Host: So, welcome back to GetHeardOf. Today I'm chatting with the owner of Kelly's Plumbing, who cover Brighton and Hove. Thanks for coming in.

Kelly's Plumbing: No worries, thanks for having me.

Host: So just to start, tell us what a typical week looks like for you. What kind of jobs are you doing?

Kelly's Plumbing: Honestly, it's a real mix. Could be a burst pipe first thing in the morning, then a boiler that's packed in, then someone wants a new tap fitted or their shower's dripping. We do the emergency stuff and the everyday stuff, so no two days are really the same.

Host: Right, so you're covering pretty much everything then, not just one specialty.

Kelly's Plumbing: Yeah, pretty much. Blocked drains, leaks, toilets, showers, boilers. If it's got water going through it, we'll sort it. People just want someone they can ring when something goes wrong, so it helps if we can turn our hand to most things.

Host: That makes sense. Now, there's a lot of plumbers out there. What do you think makes people pick you over anyone else?

Kelly's Plumbing: I think it's mainly that we turn up when we say we will. Sounds simple, but you'd be surprised how many people tell us that's not the norm. And before we start anything, we tell you exactly what the job is and what it's going to cost. No surprises on the bill at the end.

Host: That no-surprises thing, I imagine that matters a lot when it's an emergency and people are already stressed.

Kelly's Plumbing: It really does. When there's water coming through your ceiling, the last thing you want is to be worrying about what it's going to cost you as well. So we just try to take that bit of stress away. Tell them what's wrong, tell them the price, then get on with it.

Host: Have you got an example of a job that kind of sums up what you do? Something that sticks in your mind?

Kelly's Plumbing: Yeah, there was one where a woman had a burst pipe under her kitchen floor. She'd had someone out before who couldn't work out where it was coming from and just left her with it. We found it, explained what needed doing, gave her a price there and then, and got it sorted. She was just relieved someone actually turned up and told her straight what was going on.

Host: That's exactly the kind of thing people worry about, isn't it, getting left in the lurch.

Kelly's Plumbing: Exactly. And it happens a lot more than people think. That's why we're careful to explain everything before we touch anything. No jargon, no vague answers, just plain talk about what's wrong and what it'll cost to fix.

Host: So who would you say is your ideal customer, if there is such a thing?

Kelly's Plumbing: I'd say homeowners and landlords across Brighton and Hove, really. Anyone who just wants a plumber they can trust and rely on, someone who'll actually show up when they say they will. Landlords especially, because they've often got tenants ringing them stressed out, so they need someone quick and straight with them.

Host: That's brilliant. Well, if anyone listening needs a hand with a leak, a boiler, or anything in between, you know who to call. Thanks so much for coming in and chatting with us.

Kelly's Plumbing: Cheers, thanks for having me.

Host: That's Kelly's Plumbing, covering Brighton and Hove, turning up on time and telling you the price upfront. Go give them a call.