Kelly's Plumbing GetHeardOf Podcast
30 September 2026

Host: Morning, and welcome back to GetHeardOf. Today we're chatting with the person behind Kelly's Plumbing, who look after homes and rental properties right across Brighton and Hove. Morning to you, thanks for coming in.

Kelly's Plumbing: Morning. Thanks for having me, good to be here.

Host: So let's start simple. What does a normal week look like for Kelly's Plumbing?

Kelly's Plumbing: Honestly, it's a real mix. Could be a burst pipe first thing that needs sorting straight away, then a boiler that's packed up, then in the afternoon we're fitting a new tap or a shower for someone who's just getting their bathroom done up. We do the emergencies and the everyday stuff, leaks, blocked drains, new toilets, all of it.

Host: And you cover the whole of Brighton and Hove?

Kelly's Plumbing: Yeah, all over. Doesn't matter if it's up near the racecourse or down by the seafront, we get to people. We know the area well, which helps when you're trying to get somewhere quickly on a bad day.

Host: Now, plumbing's one of those trades where people have had bad experiences before. What do you do differently?

Kelly's Plumbing: Two things, really. We turn up when we say we will. That sounds basic but it's the thing people mention most, that we actually showed up on time. And before we touch anything, we tell you what we're doing and what it's going to cost. No surprises when the bill comes.

Host: That's a big one, the surprise bill. Has that come from experience, people telling you horror stories?

Kelly's Plumbing: Loads of times. Someone rings us up and says the last plumber quoted one thing then charged double once the job was half done. We just don't work like that. You know the number before we start, and if anything changes along the way, we tell you first, not after.

Host: Who tends to call you? Is it mostly homeowners?

Kelly's Plumbing: Homeowners, yeah, but a good chunk of landlords too. Landlords especially need someone who'll pick up the phone and actually deal with it, because they might not even be local themselves. They want to know it's handled without having to chase us for updates.

Host: Can you give us an example of a job that sums up how you work?

Kelly's Plumbing: Yeah, had a call from a landlord whose tenant had a boiler go down in winter. We got out there, had a look, explained what was wrong and what it'd cost before doing a thing. Fixed it, tenant was warm again, landlord didn't have to lift a finger apart from the phone call. That's the whole job really, sorted with no messing about.

Host: And if someone's never used you before, what should they expect when they call?

Kelly's Plumbing: Someone picking up the phone, for a start. Then a straight answer about when we can get to you and roughly what it'll involve. We're not going to leave you guessing, and we're not going to land on your doorstep with a shock invoice.

Host: Well, that's exactly what people want to hear from a plumber. Thanks so much for coming in and chatting with us today.

Kelly's Plumbing: No problem at all, thanks for having me.

Host: That's Kelly's Plumbing, covering Brighton and Hove for all your emergency and everyday plumbing needs. Give them a call, and you'll know exactly where you stand before they even pick up a spanner.