Kelly Plumbing Services GetHeardOf Podcast

Host: Welcome back to GetHeardOf, the show where we shine a light on the brilliant local businesses keeping our communities running. Today I'm chatting with the owner of Kelly Plumbing Services. Thanks so much for joining me!

Kelly Plumbing Services: Thanks for having me, it's great to be here. Always happy to talk about the business and, more importantly, the people we get to help.

Host: Let's start with the basics. For anyone who hasn't come across you yet, what does Kelly Plumbing Services actually do day to day?

Kelly Plumbing Services: So we cover the full range really, from urgent leak repairs and clearing stubborn blocked drains, right through to full bathroom installations and general pipe maintenance. Some days it's a middle-of-the-night burst pipe call, other days it's a planned upgrade to someone's water system. The common thread is keeping water flowing smoothly and doing it properly, with clean, upfront service every time.

Host: Today I really want to dig into who this is all for. If you had to paint a picture of your ideal customer, who comes to mind?

Kelly Plumbing Services: Honestly, there are a few types of people we love working with. The first is anyone in the middle of a genuine emergency, a burst pipe, a major leak, a backed-up drain, who just needs someone reliable to turn up fast, any hour of the day or night. There's real panic in those calls, and knowing there's a rapid response coming makes all the difference.

Host: That makes sense, plumbing emergencies never wait for convenient timing, do they. Who else tends to reach out to you?

Kelly Plumbing Services: We also get a lot of budget-conscious homeowners and tenants who've been burned before by hourly rates that creep up and up. They come to us because we quote a flat rate upfront, so there's no ticking clock feeling and no surprise invoice at the end. Knowing the cost before we even start work brings a lot of people real peace of mind.

Host: And what about people who aren't necessarily in crisis mode, just booking routine work?

Kelly Plumbing Services: That's a big part of it too. We see busy professionals and house-proud residents who care just as much about how a job is done as what's done. They appreciate that we use drop cloths, wear shoe covers indoors, and leave the space cleaner than we found it. And then there are local landlords and property managers who want one dependable plumber they can call on for routine maintenance, safety checks, and quick turnarounds between tenants.

Host: Could you give me a flavour of a job that really captures why someone in that landlord or property manager position would choose you?

Kelly Plumbing Services: Sure, think about a landlord with a tenant moving out and a new one moving in within days. They need drains checked, taps sorted, maybe a bit of pipe maintenance, all done quickly and without any mess left behind for the new tenant to walk into. That's exactly the situation where our licensed, vetted technicians and our clean-site approach really earn their keep.

Host: It really does sound like there's a clear type of customer you're built for, whether that's an emergency, a budget concern, or just wanting things done properly and tidily.

Kelly Plumbing Services: Exactly right. Whoever it is, we back every job with a satisfaction guarantee on parts and labour, so people know they're in safe hands regardless of which one of those situations brought them to us.

Host: Brilliant stuff. That's all we've got time for today, but if any of that sounds like you, whether you're facing a plumbing emergency, watching your budget, or just want a plumber who respects your home, get in touch with Kelly Plumbing Services. Thanks so much for chatting with us today.

Kelly Plumbing Services: Thank you, it's been a pleasure.