Kelly's Plumbing GetHeardOf Podcast

Host: Morning, and welcome back to GetHeardOf. Today I'm chatting with the owner of Kelly's Plumbing, who look after homes and landlords across Brighton and Hove. Thanks for coming in.

Kelly's Plumbing: No, thanks for having me. Good to be here.

Host: So just to start us off, tell us what you actually do day to day.

Kelly's Plumbing: Yeah, so, bit of everything really. Leaks, boiler breakdowns, blocked drains. New taps, toilets, showers going in. If it's water and it's gone wrong, we're probably the ones getting the call.

Host: And is it mostly emergencies, or more the everyday jobs?

Kelly's Plumbing: Honestly, a mix. Some days it's a boiler's packed in and someone's got no heating, that's urgent. Other days it's just, someone wants a new shower put in, no rush, just needs doing properly.

Host: Right, so you're covering both ends of it.

Kelly's Plumbing: Yeah, pretty much. That's just plumbing really, isn't it. Never just one kind of job.

Host: Plumbers don't always have the best reputation, do they, if I'm honest. What would you say makes you different?

Kelly's Plumbing: We turn up when we say we will. Sounds simple, but that's half the battle with this trade, people just don't know if you're coming.

Host: Yeah, that's such a common complaint, isn't it.

Kelly's Plumbing: It is. And the other thing is, we always explain what we're going to do, and what it'll cost, before we touch anything. No surprises on the bill. We don't just start and then tell you after.

Host: So no getting halfway through and then hitting them with a bigger number.

Kelly's Plumbing: Exactly that. If the price changes because we find something else going on, we tell you first. You decide. It's your house, your money.

Host: That makes sense. Who would you say is your ideal customer, then? Who's this really for?

Kelly's Plumbing: Homeowners and landlords, mostly, around Brighton and Hove. People who just want someone they can trust and who'll actually pick up the phone when they call.

Host: That phone thing is a big one, isn't it. People ringing round and no one answers.

Kelly's Plumbing: Massive one. I think half the stress with plumbing isn't even the leak, it's not knowing what's happening or when someone's coming. We try to sort that out straight away.

Host: And for landlords specifically, is there anything that matters more to them?

Kelly's Plumbing: I'd say reliability, really. They've often got a tenant waiting, so they need someone who'll just get on with it and keep them in the loop, not go quiet on them.

Host: What sort of jobs do you find yourselves doing most, day to day?

Kelly's Plumbing: Blocked drains come up a lot, honestly. And boilers, especially when the weather turns. Leaks too, people often don't notice till it's already caused a bit of damage.

Host: That's the thing with plumbing, it's often hidden until it's a problem.

Kelly's Plumbing: Yeah, exactly. So the sooner someone calls, generally the simpler it is to sort.

Host: That's such good advice, don't wait till it's a disaster. Well, this has been really useful, thank you for chatting with me.

Kelly's Plumbing: No, thank you. Been good fun.

Host: If you're in Brighton or Hove and need a plumber who turns up, explains things properly and won't surprise you on the bill, that's Kelly's Plumbing. Thanks so much for listening.