Kelly's Plumbing GetHeardOf Podcast

Host: Morning, and welcome back to GetHeardOf. Today I'm chatting with Kelly, who runs Kelly's Plumbing over in Brighton and Hove. Kelly, morning!

Kelly's Plumbing: Morning. Good to be here.

Host: So tell us, what does a normal week look like for you and the team?

Kelly's Plumbing: Honestly? Bit of everything. Leaks, boilers packing in, blocked drains. New taps, toilets, showers going in. We do the emergency stuff and the everyday stuff, so no two weeks really look the same.

Host: Right, so you're not just the people you call when it's a disaster, you do the day-to-day jobs too.

Kelly's Plumbing: Yeah, exactly. Someone might just want a new shower put in, nothing's gone wrong, they just fancy an upgrade. That's as much our bread and butter as a burst pipe at midnight.

Host: Ha, I imagine the midnight calls are a bit more stressful though.

Kelly's Plumbing: For the customer, definitely. That's why we try to just stay calm, get there, and sort it. Panic doesn't fix a leak.

Host: Fair point. So what would you say makes you different from other plumbers in the area?

Kelly's Plumbing: We turn up when we say we will. That sounds like a small thing but honestly, it's the thing people mention most.

Host: Yeah? I can imagine that's rarer than it should be.

Kelly's Plumbing: It really is. And before we touch anything, we tell you what we're doing and what it's going to cost. No surprises when the bill lands. We just think that's how it should be, really.

Host: That must save a lot of awkward conversations afterwards.

Kelly's Plumbing: Massively. Nobody wants a number plucked out of thin air at the end. We'd rather just say it upfront, even if it means talking you through it a bit.

Host: So who's your typical customer then? Who's this best suited for?

Kelly's Plumbing: Homeowners, mostly. And a good few landlords too. People who want someone they can actually ring and get an answer from, rather than leaving a voicemail into the void.

Host: Oh, that's a good point, landlords especially probably need someone reliable.

Kelly's Plumbing: Yeah, because they're often not even in the house, you know. They need someone who'll deal with the tenant, sort the job, and keep them in the loop without them having to chase.

Host: That makes sense. What sort of jobs come up most often, would you say?

Kelly's Plumbing: Blocked drains come up a lot. Boiler issues too, especially when the weather turns. And then just general bits, new taps, a toilet that won't stop running, that kind of thing. Steady mix, really.

Host: Sounds like you're never short of something to do.

Kelly's Plumbing: Never, no. But we'd rather be busy and reliable than rushed and messy. We try to just do it properly, even if that means being upfront that we can't get there till tomorrow.

Host: And people appreciate that honesty, I'd guess, even if it's not what they want to hear in the moment.

Kelly's Plumbing: They do. Most people just want to know what's happening and when. That's it really. Keep it simple, don't mess them about.

Host: Well, that sounds like exactly the kind of plumber people hope to find. Kelly, thanks so much for chatting with us.

Kelly's Plumbing: No, thank you. Been good fun.

Host: That's Kelly's Plumbing, covering Brighton and Hove, for anything from a dripping tap to a full boiler breakdown. Go give them a call.